1. Acceptance of Terms
Welcome to the website of Total Vision (“we,” “us,” or “our”), located at yourtotalvision.com (the “Website”). Total Vision is a network of optometry practices with multiple locations throughout California. By accessing or using this Website, you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, please do not use the Website.
We may update these Terms from time to time. When we make material changes, we will update the “Effective Date” at the top of this page. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.
2. Website Purpose and Scope
This Website is operated by Total Vision, a group of affiliated optometry practices licensed in the State of California. The Website is designed to provide general information about our practice network, our eye care services, our providers and locations, eye health educational content, and to allow visitors to find locations, schedule appointments, and contact our offices.
This Website is not a substitute for professional medical advice, diagnosis, or treatment. The health-related content on this Website is provided for informational and educational purposes only. Always seek the advice of a qualified eye care professional regarding any medical condition or treatment. Never disregard professional medical advice or delay seeking it because of something you have read on this Website.
3. No Doctor-Patient Relationship
Your use of this Website does not create a doctor-patient, optometrist-patient, or healthcare provider-patient relationship between you and Total Vision or any of its affiliated practices or providers. A provider-patient relationship is established only when you have been formally accepted as a patient at one of our practice locations, have completed the required intake process, and are receiving professional eye care services from one of our licensed providers.
Information submitted through this Website (such as appointment requests, contact form inquiries, or consultation requests) does not constitute a request for medical advice and does not create a treatment relationship.
4. Healthcare Information Disclaimer
The health information provided on this Website, including information about eye conditions, treatments, and procedures, is intended for general educational purposes. While we strive to keep this content accurate and current, medical knowledge evolves and individual circumstances vary.
- The information on this Website does not constitute a medical diagnosis or treatment recommendation for any individual.
- Descriptions of treatments, procedures, or products are general in nature; outcomes and suitability depend on individual patient factors that can only be assessed through a professional examination.
- We do not guarantee any specific clinical outcome from any treatment or service described on this Website.
- In a medical emergency, call 911 or go to the nearest emergency room. Do not rely on this Website for emergency medical guidance.
5. Affiliated Practice Locations
Total Vision is a network of independently owned optometry practices operating under the Total Vision brand. Individual practice locations may be separately owned and operated by licensed optometrists. The specific providers, services offered, insurance accepted, and office policies may vary by location. Information provided on this Website is general to the Total Vision network; please contact your specific practice location for details applicable to your visit.
6. Appointment Scheduling and Online Services
Our Website allows you to find practice locations, request appointments, submit contact forms, and request consultations. These features are provided for your convenience. Please note:
- An appointment request submitted through the Website is not confirmed until you receive confirmation from the specific practice location.
- Information you submit through forms may be transmitted and stored using third-party platforms. Please review our Website Privacy Policy for details on how we handle your data.
- If you are an existing patient, use of online features does not replace direct communication with your provider for urgent clinical questions.
7. Telehealth Services
If Total Vision affiliated practices offer telehealth consultations or virtual services through this Website or linked platforms, the following terms apply:
- Telehealth services are provided by California-licensed optometrists and are subject to the same standard of care as in-person visits.
- Before receiving telehealth services, you will be asked to provide informed consent as required by California Business and Professions Code Section 2290.5.
- Telehealth sessions are conducted using HIPAA-compliant platforms.
- You have the right to refuse telehealth services and request an in-person appointment instead, and you may withdraw consent to telehealth at any time.
- Telehealth services are available only to patients physically located in California at the time of the consultation, in accordance with California licensing requirements.
8. Privacy, HIPAA, and Related Policies
Your use of this Website is also governed by our Website Privacy Policy, which describes how we collect, use, and protect your personal information and your rights under the California Consumer Privacy Act (CCPA/CPRA). Our Accessibility Statement describes our commitment to making this Website accessible to all users.
As a healthcare provider network, Total Vision affiliated practices are subject to the Health Insurance Portability and Accountability Act (HIPAA). The HIPAA Notice of Privacy Practices governs how each practice uses and discloses your protected health information (PHI) in connection with your healthcare. A copy is available at each practice location and upon request from our Privacy Officer.
Please do not submit sensitive health information, insurance details, or clinical questions through unsecured channels such as general contact forms or email. For clinical inquiries, please contact your practice location directly or use the secure patient portal if available.
9. Acceptable Use
When using this Website, you agree not to:
- Use the Website for any unlawful purpose or in violation of any applicable law
- Submit false, misleading, or fraudulent information through any form or feature
- Attempt to gain unauthorized access to any part of the Website, our systems, or any connected networks
- Interfere with or disrupt the operation of the Website or the servers and networks that host it
- Use automated tools (bots, scrapers, crawlers) to extract content from the Website without our written permission
- Upload or transmit viruses, malware, or any other harmful code
- Impersonate any person or entity, or falsely represent your affiliation with any person or entity
10. Intellectual Property
All content on this Website, including text, graphics, photographs, logos, icons, images, videos, clinical descriptions, and the overall design and layout, is the property of Total Vision or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.
The Total Vision name, logo, and related marks are trademarks of Total Vision. You may not use our trademarks without our prior written permission.
You may view, download, and print pages from this Website for your own personal, non-commercial use, provided that you do not modify the content and that you retain all copyright and proprietary notices. Any other use without our prior written consent is prohibited.
11. User-Submitted Content
If you submit content to us through the Website (such as appointment requests, contact inquiries, reviews, or feedback), you grant Total Vision a non-exclusive, royalty-free right to use that content for the purpose for which it was submitted. We will not use your submissions for unrelated marketing purposes without your consent.
You represent that any content you submit is accurate, does not infringe the rights of any third party, and does not contain any unlawful, defamatory, or harmful material.
12. Third-Party Links and Services
This Website may contain links to third-party websites, services, or platforms (including social media pages, appointment booking tools, payment processors, and patient portals). These third-party services are not under our control, and we are not responsible for their content, privacy practices, or availability. The inclusion of any link does not imply our endorsement of the linked website or service.
13. Disclaimers
This Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. To the fullest extent permitted by California law, Total Vision disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that the information on the Website is complete, accurate, or current, although we make reasonable efforts to keep it so.
Nothing in these disclaimers limits or excludes any liability that cannot be limited or excluded under applicable California or federal law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Total Vision, its affiliated practices, officers, employees, providers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to your use of or inability to use this Website, regardless of the theory of liability.
Nothing in this section limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited or excluded under California law. These Terms do not affect your rights as a patient under HIPAA, the Unruh Civil Rights Act, or other applicable healthcare or consumer protection laws.
15. Indemnification
You agree to indemnify, defend, and hold harmless Total Vision, its affiliated practices, officers, employees, and providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms or your misuse of the Website.
16. Use by Minors
This Website is intended for general audiences, including parents and guardians of pediatric patients. Total Vision affiliated practices provide eye care services to patients of all ages, including children.
We do not knowingly collect personal information from children under 13 through this Website without parental consent. If a minor under 13 needs to submit information (such as for a pediatric appointment request), a parent or guardian should do so on their behalf. For more information, please see our Website Privacy Policy.
17. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the state and federal courts located in Orange County, California.
Before initiating any formal legal proceeding, you agree to first contact us to attempt to resolve the dispute informally using the contact information in Section 20 below.
18. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms, together with our Website Privacy Policy, Accessibility Statement, and HIPAA Notice of Privacy Practices, constitute the entire agreement between you and Total Vision regarding your use of this Website.
20. Contact Us
If you have any questions about these Terms of Use, please contact us:
- Email: info@totalvisionllc.com
- Phone: (949) 652-7230
- Mail: Total Vision, 27271 Las Ramblas, Suite 210, Mission Viejo, CA 92691
- Online: yourtotalvision.com/contact-us
