The Visionaries Behind Total Vision
The leadership team at Total Vision is made up of some of the industry’s most talented and experienced professionals.
Neil has over 3 decades of operations experience at large-scale, multi-site healthcare businesses. He has successfully driven business growth and has led high-performing field operations and professional service teams, most recently as the chief operating officer of the Center for Vein Restoration, a multi-site practice management business based in Virginia.
One of Neil’s most prominent accomplishments was his prior work as VP of operations at MyEyeDr, which grew from 38 offices to 341 in less than 5 years during his time there. We are excited to leverage his extensive experience in the optometry space, including the successful integration of new optometry practices, increasing year over year store sales, and enhancing team member and patient experience. Neil’s values, work style, and results will match well with the “better together” foundation that has already been established at Total Vision.
In his free time, Neil enjoys golf and snowboarding.
Doug comes to Total Vision with extensive experience as a chief financial officer of numerous multi-site, multi-state healthcare companies, including the Southeastern Spine Institute, US Dermatology Partners, Guardian Healthcare, and others. He has successfully leveraged his expertise to help companies scale from inception to IPO, often involving rapid growth through both de novo expansion and acquisitions.
Doug’s experience is far-reaching and includes financial reporting, budgeting, revenue cycle, information systems, and managed care contracting. We look forward to capitalizing on these strengths as we continue to build out the financial support that Total Vision provides to its practices.
Doug’s favorite pastimes include hiking, biking, and reading.
Steve Klein is a founding doctor and chief growth officer. Dr. Klein also serves on the board of directors and is involved in a wide range of activities that go with building an organization from the ground up. The passion that he brings to work each day is inspiring to everyone around him. Dr. Klein meets with doctors across Southern California to find the best partners to join the Total Vision team.
After earning his bachelor’s at UCLA and his doctorate at SCCO, Dr. Klein returned to his hometown of San Diego. Over the past 30 years, Dr. Klein has built 3 practices in partnership with his wife, Dr. Kim Plattner. He has also been a speaker, educator, and clinical investigator for many industry-leading companies, including Allergan Pharmaceuticals, Johnson & Johnson, CooperVision, Synergeyes, Bausch & Lomb, and Zeiss. He has lectured on various subjects, including new technologies, diabetes, and dry eye. He also served as principal investigator for the recently launched iLux dry eye device. Dr. Klein served as president of the Lions Optometric Vision Clinic, treasurer/secretary of the California Vision Foundation, and was a 4-year board member for the San Diego County Optometric Society. Dr. Klein enjoys many outdoor activities in his free time, including biking, stand-up paddleboarding, surfing, and skiing. He loves spending time with his wife and 2 children.
With many innovative ideas and an ability to enthusiastically engage others, Dr. Klein has become a respected thought leader in the eyecare field. His vision of bringing together forward-thinking doctors to thrive in this rapidly changing eyecare arena/world was the genesis of the Total Vision platform/network.
David Chin is the senior vice president of corporate development. He leads all corporate development activities, including partnerships, acquisitions, real estate, and strategic initiatives.
David comes to Total Vision with almost 20 years of experience in private equity and mergers and acquisitions. David was previously a Partner of Trimountain Partners and a managing director of Palladin Consumer Retail Partners, 2 private equity firms where he served on the boards of several multi-unit and consumer-oriented companies. Over his career, David has worked closely with management teams to grow both organically and through acquisitions, guiding them in strategy, operations, marketing, HR, and financial initiatives. Earlier in his career, he served as a professional at other multi-billion dollar investment firms and 2 global investment banks.
David has an MBA from the Tuck School at Dartmouth and a BA from Dartmouth College.
Brooke Jakovich is the senior vice president of operations, the first team member to join the organization to carry out the doctor-driven vision for this optometry company. She leads each practice with compassion and intensity in all operational, sales, training, strategy, team member engagement, and acquisition integration aspects by partnering with their successful doctor partners.
Her professional career started and grew at NVISION Eye Centers, a doctor-owned ophthalmology group. He began as one of the organization’s star outside sales representatives, then continuing with 8 additional roles in just over 10 years. She has managed the organization’s largest practice and flagship location in Newport Beach, California, and launched NVISION’s cataract service line in 2012, growing the revenue from less than 1% of total production to over 26% of the organization’s top-line revenue in just under 2 years. Additionally, she was a key contributor to NVISION’s expansion, successfully acquiring and integrating locations to grow the organization and produce the same store growth results, a key element to Total Vision’s expansion strategy.
Brooke received a Bachelor of Arts degree from California State University, Fullerton, graduating summa cum laude, while leading her Division I Softball team all 4 years. She loves cooking, trying new restaurants, traveling, and spending time with her husband and 2 sons.
Lori Shaw is the vice president of human resources at Total Vision LLC and has been with the company since its founding. Lori is passionate about creating healthy organizational cultures and working to strengthen employee engagement. A key part of her role is to support the company in fulfilling its mission to deliver exceptional optometric care—by ensuring that Total Vision recruits and retains exceptional talent and provides development opportunities to all team members. Lori provides leadership to the HR team that also oversees payroll, benefits, and employee relations.
A native of Minnesota, Lori brings over 28 years of human resources and leadership experience in healthcare to the table. Her healthcare human resources experience has been in various settings, including hospitals, large group medical practices, hospice, and the health insurance industry. She has extensive experience with healthcare acquisitions and building physician partnerships.
Lori received a Bachelor of Science degree in speech communications from St. Cloud State University and a Master of Arts degree in human resources from the University of Minnesota. Lori lived in the Twin Cities area for over 20 years before moving to Southern California. An avid hiker, traveler, and reader, Lori’s favorite activity is hanging out with her daughter, who is now attending college.
Mike Stein is the director of operations at Total Vision with a deep background in retail operations. Mike is responsible for supporting all practices in partnership with the doctors, practice directors, and managers to produce world-class operating results. Mike is a dynamic, results-oriented leader offering visionary leadership and solid operational expertise by executing proven business and leader techniques.
Mike is a dedicated and resourceful problem solver and project leader offering over 20 years of executive-level experience. Mike’s professional career started at Target with 19 years leading up to operations multi-unit support for the west coast stores. Mike’s most recent experience is from Best Buy, with 14 years of tenure where he was the senior market manager of sales for Southern California. Mike was directly responsible for customer satisfaction, overall financial performance, culture, and execution of sales, solutions, and profits. Mike managed over 4,000 employees across 36 locations delivering over $1.2 billion in revenue.
Mr. Stein received a Bachelor of Arts degree from the University of Phoenix in 1998. He loves spending time with his wife, Julia, and their 2 sons. He is an avid endurance athlete competing in triathlons, trail races, and mountain biking.
Serving as Director of Marketing, Leslie is responsible for driving traffic and enhancing patient acquisition and retention for Total Vision. Leslie has extensive experience building and executing marketing strategies for each channel including Search Engine Optimization, social media, and email. She has over fifteen years’ experience leading the marketing function in both the homebuilding and dental industries.
Leslie is primarily focused on developing a single cohesive brand identity that all practices can easily adhere to. She ensures the Total Vision experience shines through at every opportunity – be it through our practice websites, biweekly email newsletters, blog entries, or any other type of communication.
In her prior roles, she was instrumental in increasing patient volume, expanding brand awareness, and lead generation & conversion. Leslie received her Bachelor of Science degree in Business Administration from Chapman University and earned her Master’s degree in Organizational Leadership from Concordia University. In her free time, she enjoys water sports, motorcycle riding with her husband and two sons, and fishing in the High Sierras.
We have practices located throughout California where we can provide all of your eye care needs. Check out our locations in the following areas:
The entire staff is incredibly helpful and professional. The office is spacious and clean with state-of-the-art technology. Great selection of glasses too. I highly recommend Total Vision Care.
The staff at Total Vision Care is top-notch and I always feel like my vision needs are their top priority. I have been coming here for years, and highly recommend their services.
Great, friendly staff and customer service. Great selection and prices.
Office is clean, staff is friendly, doctor is easy to talk too and listen to all concerns. Up to date office equipment!